zC
zaid C

1 reviews | Active since Nov 2024

18 Nov 2024, 07:11

WORST BUNCH OF IDIOTS

I was retrenched end August and app**** for my full provident fund claim which im now waiting for almost two months. They then made a huge mistake and consultant Chastry Moodley advised the reason for the delay was that the wrong tax was app**** due to the exit reason from employer however as confirmed with employer the corrwct exit reason was provided to AF. Thos conaultant has nit rep**** to any of my emails she reply few days later with info thats more dissapointing. I have financial commitments which have now impacted my life. I NEED TO SPEAK TO UR CEO ASAP. To explain the mess to me because nobody is taking accountability here. Or compensating for the mess

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply18 Nov 2024, 08:45
Official
Good day Zaid 

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards