Worst Alexander Forbes service and agent - Zinhle G

Good day,

My matter however is concerning my Provident fund (which is still not being processed – after receiving an sms stating that my funds would reflect in my bank account in 4-6 weeks – this sms was received on 20 July 2020), I’ve been sent to the moon and back to figure out this massive problem between Alexander Forbes and To be advised.

In the beginning Alexander Forbes said my claim was held back due to TBA not making their contributions towards my provident fund (and thus keeping my claim unprocessed) – but they have however received the Employers contribution and my withdrawal process will start 19 August 2020 (two months after not working for To be advised anymore) once I spoke to be advised HR department they informed me that their contributions were behind schedule BUT rectified the matter and that my funds should be released soon within the 4-6 week timeframe – should my SARS be in order.

I received an sms from Alexander Forbes on 9 September 2020 stating that SARS declined my tax application – After talking to SARS to ask why my SARS was declined – they informed me that the SARS tax application were declined because of my information not being the same as on their database. After having this from SARS – I phoned Alexander Forbes and asked them to please advise why my SARS tax application were completed by them incorrectly (and to please rectify the matter ASAP) – after this I heard that I have been linked to another employee’s provident fund and that I basically never had my own provident fund which was deducted monthly as per my payslips.

On the 17th of September 2020 Zinhle G said she will help me do a manual claim to assist me – seeing that my claim is taking too long now – I should have the funds in my account within two weeks, today 25 September 2020 I asked her for feedback and she advised that my claim as been put on hold and I will not be receiving my funds.

She refuses to provide me with her manager’s email, and when I call Alexander Forbes call Centre after hearing I am calling from TBA they drop the phone. I’ve logged complaints on their website/app and still no feedback.

What can I do?

Please help me

Kind regards Jayson Dayal