IB
Ian B
1 reviews | Active since May 2020
27 Mar 2026, 09:56
Worst aftercare service!!
I have spoken to multiple consultants for the past 2 MONTHS ! My withdrawal ( provident fund ) payed out on end of Jan 2026, it still shows the tax application stage.
I went to the office in George WC and still no luck. Everyone promises to call you with an update the same day but no luck.
Email after email and every consultant gives the same story. Even IT were invloved yesterday as they claimed but doesnt look promising.
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Alexander Forbes Financial Services's replyOfficial
27 Mar 2026, 12:32Dear Ian
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply27 Mar 2026, 12:32
Official
Dear Ian
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience