WORSE SERVIE EVER

Good day,

I genuinely thought that perhaps I was just being impatient regarding a death claim, so I decided to look at other clients’ experiences on HelloPeter — and honestly, I was shocked.

My experience with Alex Forbes has been extremely disappointing. The lack of communication is on another level. I have had to send several emails and make numerous phone calls, many of which have simply been ignored. At this point, it genuinely feels as though my calls are being avoided.

I was originally advised that the process would take 14 days, with the expected date being 20 August 2026. We are now on 7 September 2026, and instead of receiving an update, explanation or revised date, Alex Forbes has effectively gone silent.

When I asked for a manager’s email address so that I could escalate the matter, I was refused and told that I could leave my name and contact number instead. When I attempted to do so, the consultant suddenly “could not hear me” and the call was disconnected. I tried calling back, but there was no answer.

Is this really the level of service that clients have been receiving from Alex Forbes for years?

This is a financial institution dealing with people’s money, investments, retirement funds and death claims — matters that are extremely important and often emotionally difficult for families. Communication should not be something clients have to repeatedly beg for.

How are clients expected to have confidence and trust in a financial institution when they are ignored, given deadlines that are not honoured, and then seemingly ghosted when they ask for answers?

I am extremely disappointed in the way this matter has been handled and would appreciate someone from management taking responsibility, contacting me and providing a proper update on my claim. Should this matter rather go the the office of the pensions adjudicator ? please help