tM
tiyani M
1 reviews | Active since Mar 2022
31 Jul 2023, 16:52
Worse Customer Service
I sent an email a month ago there's no one to assist except for automated response , there's no one to take my calls , if you call the call Centre you will hold for 30 minutes and however answer your call drops the call . I need my tax certificate but there no one to help you .
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
01 Aug 2023, 07:53Dear Tiyani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Aug 2023, 07:53
Official
Dear Tiyani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations