LA
Le-Dene Agulhas
1 reviews | Active since Nov 2019
01 Oct 2024, 07:41
Worse company in South Africa
The 1st of October. 3rd post alex forbes. Lots of promises and still no feedback with what's happening with my claim that was closed in the 19th of September and money returned to you. Your call centre staff lies how do you people sleep at night.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
01 Oct 2024, 11:38Dear Le-Dene
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply01 Oct 2024, 11:38
Official
Dear Le-Dene
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
LA
Le-Dene Agulhas's updateReviewer Update
01 Oct 2024, 11:403rd time same apology and still nothing has been done for 2 weeks no reply no communication at all
LA
Le-Dene Agulhas's update01 Oct 2024, 11:40
Reviewer Update
3rd time same apology and still nothing has been done for 2 weeks no reply no communication at all