LA
Le-Dene Agulhas
1 reviews | Active since Nov 2019
19 Sept 2024, 18:17
Worse company in South Africa
I initially put my claim in on the 7th of September. Today is the 19th and I finally moved to the last payment stage payment request. Guess what I got an sms just before 6 this evening my bank don't want money transferred into my account. I called nedbank they said there is no reason to not accept money into my account problem is with Alex Forbes. Well my case is now closed and saying money was paid. I have been trying to call their numbers the whole week you end up holding on 30min the the call cut. I really need this sorted they are the worse company honestly and this with our own money
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
20 Sept 2024, 12:26Dear Le-Dene ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Sept 2024, 12:26
Official
Dear Le-Dene ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LA
Le-Dene Agulhas's updateReviewer Update
20 Sept 2024, 12:31Thank you for your reply. So money was paid into a very old account. I have i have send through my current banking information to the emails provided. I really hope someone will be looking into this today. I called your contact centre but they are closed for training which is very unprofessional because there is no one to assist with our queries.
LA
Le-Dene Agulhas's update20 Sept 2024, 12:31
Reviewer Update
Thank you for your reply. So money was paid into a very old account. I have i have send through my current banking information to the emails provided. I really hope someone will be looking into this today. I called your contact centre but they are closed for training which is very unprofessional because there is no one to assist with our queries.
LA
Le-Dene Agulhas's updateReviewer Update
23 Sept 2024, 09:08Alex Forbes i am still waiting on feedback is see you giving the same reply to everyone and not giving feedback to no one. I just called your contact centre and those people have no answers all they can say is it's still in the 20 day time frame even though the mistake was made on your side. I need answers please!!
LA
Le-Dene Agulhas's update23 Sept 2024, 09:08
Reviewer Update
Alex Forbes i am still waiting on feedback is see you giving the same reply to everyone and not giving feedback to no one. I just called your contact centre and those people have no answers all they can say is it's still in the 20 day time frame even though the mistake was made on your side. I need answers please!!