NH
Nkamogeleng H

1 reviews | Active since Jun 2021

14 Sept 2024, 06:42

Worse and *********** Claim process!!!

It is so frustating having to submit a claim then literally having to call on several occassions to ask for feedback because your app for somewhat reason always has technical glitches. Yall knew months prior about 2pots but til to date nothing seems to be functioning right within Alexandra Forbes, Companies like Sanlam, Momentum etc made this process seamless for their clients and have already paid them out, but I cannot say the same about you, It is literally annoyin, If I had I choice I wouldnt have chosen Alex forbes. You are completely ***********

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Sept 2024, 07:30
Official
Dear Nkamogeleng
 At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalations 
NH
Nkamogeleng H's update16 Sept 2024, 12:39
Reviewer Update
I am still awaiting correspondence from you Alex forbes