Withrawal Frustration

I all honesty I think 1 star rating is still too much of a score rating for AF when it comes to the management of the saving withdrawals from the 2Pot system. I am utterly disgusted with the service provided by Alexander Forbes regarding the 2Pot Savings withdrawal. I submitted my claim on 5September. The status still reflects the same as of 6 September. Last week the timeframe reflected as 5 days ago and then changed to 0 days and I am back on 5days again. I called the call center twice already. The first operator advised me that my claim is awaiting disinvestment. The second call 2 days later the operator advised that she cannot see how far in the process my claim actually was. So now I am sitting and wondering while other members who claimed after me already received payment. What do we do, we were guaranteed that all systems has been upgraded but the upgraded system cannot even give a live update of the claims and status'.