AM
Anna M
1 reviews | Active since May 2022
13 Jun 2022, 11:22
WITHHOLDING YOUR HARD EARNED MONEY
Seems like this is the only way to get their attention I have been waiting for over a month for my pension money to be paid out to me. They well aware of my situation with my ID and they are withholding my hard earned money because my ID is in my ****en surname. I have been to Home Affairs took 3 days off from work and still could not get my new ID which is already done. I requested Alexander Forbes to pay my money to my Husbands account i will sign necessary documents I just want this to get over and done with yet they are refusing to assist me.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
13 Jun 2022, 12:10 Dear Anna, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Client services AAAA-5084
Alexander Forbes Financial Services's reply13 Jun 2022, 12:10
Official
Dear Anna, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Client services AAAA-5084