TM
Thulasizwe M
1 reviews | Active since Mar 2016
14 May 2025, 12:47
Withdrawal/transfer process is useless
I am currently having a horrible experience with Alex Forbes, I sent a Withdrawal/Transfer claim for my pension fund about 5 weeks ago. It was ignored and I have been calling almost everyday and each time I get told to wait another 48 hours for feedback. It's like they do not want to transfer my money to my new employer's fund. Very frustrating. No one ever has answers why it is taking so long.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
14 May 2025, 13:58Dear Thulasizwe,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply14 May 2025, 13:58
Official
Dear Thulasizwe,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation