LM
Lizzy M
1 reviews | Active since Oct 2022
11 Sept 2025, 09:25
Withdrawal taking forever
Alexforbes is very quick to pay out 2 pot but serious staff like retirement they take all their time you call them for 3 weeks straight and no one knows what is happening. They keep saying we will escalate tjrrr i never imagined this kind of service from alexforbes
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
11 Sept 2025, 11:45Dear Lizzy,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Sept 2025, 11:45
Official
Dear Lizzy,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LM
Lizzy M's updateReviewer Update
11 Sept 2025, 13:51All i need here is to be told when to expect the payment really because clearly someone somewhere knows the real issue but im not being told this claim was logged on the 4th of August already. I need that money urgently im done taking to your agents who dont know what they doing
LM
Lizzy M's update11 Sept 2025, 13:51
Reviewer Update
All i need here is to be told when to expect the payment really because clearly someone somewhere knows the real issue but im not being told this claim was logged on the 4th of August already. I need that money urgently im done taking to your agents who dont know what they doing