SR
Safiyyah R
1 reviews | Active since Dec 2012
23 Feb 2023, 20:55
Withdrawal request not honoured
My withdrawal request was sent to Alexander Forbes a while back and it hasn’t been processed. Each time I call, I’m told a different story. I’m very disappointed at the level of service.
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Alexander Forbes Financial Services's replyOfficial
24 Feb 2023, 08:59Dear Ms Rifik At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply24 Feb 2023, 08:59
Official
Dear Ms Rifik At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations