Withdrawal process

I was recently contacted on the 12 June 2019 by a consultant from Alexander Forbes for my withdrawal and the person told me that the withdrawal will take up to six months to be approved because of something to do with section 14, but what confuses me is that 2 days later I got two emails from admin the one saying I should re-email the withdrawal documents for them to pass on to their withdrawal agents, the 2nd one says I should email them my membership numbers etc I am really dissatisfied with their service as currently standing I don't actually know the status of my withdrawal, is it being processed or .....? What is actually going on it's been 7 weeks already HR submitted the papers on 2may 2019