Withdrawal outstanding

I have received one of the worst services from Alexander Forbes. To this date I am still awaiting my outstanding amounts on my two pot which was said would pay within 20 days as per email received on September 26th 2024. I have sent countless emails but with no response. The promise a turn around of 48 hours to respond but yet they have ignored my emails and have subjected me to poor service. I don't think I will ever use this provider or refer my family members. They delay on purpose with no accountability whatsoever.