Withdrawal not paid and horrible service

Alexander Forbes was sent my withdrawal request on 29 January 2020 and all supporting documents i.e. bank statements, SARS compliant letter and letter from my previous employer (stamped and signed). On 14 Feb I called to check when the payout will be ad I was told that they did not have my banking details to pay into, so I completed another form and sent them the requested forms back with all the original documents again. I was then told that my funds will be in my account within 2 weeks. Since then I have gotten multiple letters with different payout values and when I called them on 24 Feb 2020, I was told that everything is sorted and that it will take no more than a week to pay out. Today I received another letter via email with a different payout value on it and when I called I was told that it would take another week before they apply for a tax directive at SARS and only then can they pay out. It's important to note that I have been calling them from outside SA and when I requested to speak to a Manager, I was told that they are all in a meeting. I then insisted and low and behold the call was disconnected. I am paying in dollars currently to call them every time. So I called again and got through to the same girl Thando and told her that I will not get off the phone until she gets me a manager. I had already explained to her that in the initial call that I am in Cambodia currently and I need the money urgently to get my Autistic and ADHD child his medication. To my horror she offered a call back, but I am in another country currently and they can't make international calls. The manager came (Joe De-villiers) and advised that he will need to follow up with the admin team to find out what the delay is and wen they will payout. I asked him for a direct number to call him back on and instead he said he will email me once he has the info along with the direct contact number. I am at my wits end with them now because they can not confirm my amounts or pay out dates even after they acknowledged that they have all supporting documents. What is even more frustrating is that they should have calculated everything as of the initial date that the were notified of the withdrawal, but according to them it can fluctuate until it's paid - Really??? what s going on and when am I getting my funds.

I have already spent quite a considerable amount having to make international calls to them and this is really concerning now as I am in another country and they are risking my son's health and mental well being.

Can someone from this company call me to my number in Cambodia currently at +855(0) 99 984 301 while I am not in the country to get this sorted?