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Rochelle O'Riley
1 reviews | Active since Jul 2019
18 Oct 2023, 10:03
Withdrawal issues due to negligence
I have been waiting since end August for my pension withdrawal. I sent all relevant documents such as marriage certificate etc end September. On the 12th of October my payment was rejected, after the tax directive was completed, because of the surname issue. The people in admin clearly did not check! Now I’ve been waiting almost another week. Come on! For a company of your reputation I expected more.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
18 Oct 2023, 11:40Dear Rochelle At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply18 Oct 2023, 11:40
Official
Dear Rochelle At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
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Rochelle O'Riley's updateReviewer Update
19 Oct 2023, 07:22Still waiting on a reply or outcome.
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Rochelle O'Riley's update19 Oct 2023, 07:22
Reviewer Update
Still waiting on a reply or outcome.
Alexander Forbes Financial Services's replyOfficial
19 Oct 2023, 11:48Dear Rochelle
Thank you for taking time to speak to us today.
We believe we were able to address your concerns and advise on the outcome of your claim.
Do not hesitate to advise should you require additional assistance.
Best Regards,
Customer Insights and Escalations
Thank you for taking time to speak to us today.
We believe we were able to address your concerns and advise on the outcome of your claim.
Do not hesitate to advise should you require additional assistance.
Best Regards,
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Oct 2023, 11:48
Official
Dear Rochelle
Thank you for taking time to speak to us today.
We believe we were able to address your concerns and advise on the outcome of your claim.
Do not hesitate to advise should you require additional assistance.
Best Regards,
Customer Insights and Escalations
Thank you for taking time to speak to us today.
We believe we were able to address your concerns and advise on the outcome of your claim.
Do not hesitate to advise should you require additional assistance.
Best Regards,
Customer Insights and Escalations