SB
Solomon B
1 reviews | Active since Sept 2024
03 Oct 2024, 09:28
Withdrawal Enquiry
I withdraw my money from them I was told to wait 3 months after that I received an sms that my claim was paid I should call if it wasn’t reflected in 3 working days it’s been 5 days.When I call the put my call on hold for hours.Their WhatsApp is not working for self service.Their email they tell you they will respond within 48 hours
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Alexander Forbes Financial Services's replyOfficial
03 Oct 2024, 14:39Dear Solomon
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Oct 2024, 14:39
Official
Dear Solomon
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations