KS
Keabetswe S
1 reviews | Active since Mar 2017
26 May 2025, 12:01
Withdrawal delays
i am till today waiting for a consultant to give me a call with regards to my pension withdrawal?i am still getting th run around?what is the SLA/Turnaround time?
i keep having to use my own money to call and make follow ups,its getting Ridiculous
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Alexander Forbes Financial Services's replyOfficial
26 May 2025, 15:25Dear Keabetswe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply26 May 2025, 15:25
Official
Dear Keabetswe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations