SN
Simphiwe N
1 reviews | Active since Oct 2020
24 Oct 2023, 12:03
Withdrawal delay
Been waiting for my withdrawal claim to be concluded since the 28/09/2023. No updates whatsoever I have to keep calling and being told 7-14 days. Was not expecting such a long delay
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Alexander Forbes Financial Services's replyOfficial
24 Oct 2023, 12:51Dear Simphiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Oct 2023, 12:51
Official
Dear Simphiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations