Withdrawal complaint

I resigned my job last year September 2024 I app**** for my Provident fund withdrawal in November I was asked to contact my previous hr employer after doing what was required they told me it will only take four to six weeks so I was expecting the money in December and nothing came I waited so January I called had a long conversation on the phone where the gentleman also wanted the same papers I had already sent he asked what else he can help with at the end of the conversation I said all I want is for him to please check my papers and see if everything is fine and I don't have to come back he then said everything is fine only to receive a call from Ms Naidoo from back office who said my papers where not complete I then proceeded to send the required they said 4 to 6 weeks after waiting February I went to the branch I was told my papers where sent to the wrong person the lady fixed the problem and said 4 to 6 weeks I waited again time passed now 4 to 6 weeks is becoming 4 months and I am now in debt because I have been waiting when I check on the app my claim just appear to close without anything happening on my side no one calls or informs me anything I complained on the site and got a email from Mrs Kivido who sent an email say my claim will be processed in 10 to 15 days I am still waiting I proceeded to send an email asking what's going on and have not gotten a reply I called and spoke to a palesa who said I will recipient payment within 10 to 15 day from her email which now extends the other 10 to 15 day I don't know who to trust I called yesterday spoke to Amanda asked to speak to the manager kabelo ramagopa who was busy I am still waiting for a call back it seems my claim my not be taken seriously and I am going through alot with two kids and rent I have been currently living in a bad condition because of the long wait and it seems nothing is helpful all I hear is 4 to 6 weeks