Withdrawal Claims incompetence

The level of frustration is unmatched. My documents have been submitted from December , on three occasions I’ve been told my form was not complete only to find the consultants didn’t check notes on the system. Not only have I spoken to multiple consultants and sent in numerous emails I’m always told a different story. One consultant stated it can be expedited the other states they will escalate when you call in again behold there’s no request. Communication is pivotal even when calling in , the automated voice states you will be texted on the status of your claim which is a complete lie. It’s past the 4 week mark there’s no communication or transparency one has to constantly call to have the line dropped or put on hold for 30 minutes or longer.

How is possible that we waiting for my December contribution to be allocated when the next pay for January has been received.

Please make it make sense. Help is needed with feasible communication