Withdrawal claim pension fund

I was dismissed from my previous employer in November 2024. Made contact with Alexander Forbes and Dani Sisonke was assisting me with my withdrawal claim and even advised that I should not take all the money withdraw a portion and the rest will be left with the preservation until I get employment. I agreed with him and forms were sent and signed this was mid November 2024. The whole of December no communication as everything was sent, I’m expecting money early January 2025 as I was told it takes 4-6 weeks to payout. The first week of January passed made contact with Sisonke but I guess he was leave as I received an automated email saying he’s out of office will be back on the 06th January 2025. He made contact telling me that my forms were not signed, it took him a whole month to see that my forms were incomplete. I’m awaiting money as I made debts and made arrangements that I will be able to make payment first week of January BUT NOTHING. I was then asked to submit a new claim form I did not agree to that as I will have to wait another 4-6 weeks which is not fair. My rent?kids? How will we survive another 1/2months?? Called the call center today spoke to Sandile whom helped and transferred me to his supervisor Kabelo whom helped me so much and advised that the funds will reflect next week Friday

Client communication is key, that’s one of the things that make a good company and you guys simply don’t have that. Dani Sisonke treat your clients well and empathise with them too your TCF needs attention