TD
Thomas D
1 reviews | Active since Dec 2022
25 Nov 2024, 09:20
Withdrawal claim over 8 weeks no payment
I have been waiting for my claims to be paid it’s over 7 weeks today every time I call they add days saying it will be paid in 4 to 6 working days when the day come no payment I call again they extend days again it will be paid in 14 days that will be the 8 weeks and they always make sure the money is paid after the month end when u accumulated extra monthly debt when I call today I was told it will be paid on the 5th of December I have It will make me owe my land lord money for 2 months now 14K that I will only stay 5 days this company really doesn’t care at all
Helpful (0)
Replies (3)0
Replies (3)Alexander Forbes Financial Services's replyOfficial
25 Nov 2024, 09:47Dear Thomas,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply25 Nov 2024, 09:47
Official
Dear Thomas,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
TD
Thomas D's updateReviewer Update
25 Nov 2024, 14:59I hope this is a genies response as I a desperate for help can my request be escalated cause my meter is going for the 8 week since it was logged please
TD
Thomas D's update25 Nov 2024, 14:59
Reviewer Update
I hope this is a genies response as I a desperate for help can my request be escalated cause my meter is going for the 8 week since it was logged please
TD
Thomas D's updateReviewer Update
09 Dec 2024, 08:45I am pleading with you again to pay my money I have been waiting for too long Friday was the last day of the waiting period all the dates I have been given by the consultant today I make a phone call they are telling me about 48hours again I need my money please this is just too much for me now I can’t take it
TD
Thomas D's update09 Dec 2024, 08:45
Reviewer Update
I am pleading with you again to pay my money I have been waiting for too long Friday was the last day of the waiting period all the dates I have been given by the consultant today I make a phone call they are telling me about 48hours again I need my money please this is just too much for me now I can’t take it
