Withdrawal claim not paid - reg 27/09/2024

My previous company facilitated a withdrawal claim for me 27 September 2024. I received an sms on 3rd Oct that stated the claim will be paid within 4 weeks. Till date I have not received the payment. I have called countless times since beginning of November, to be told there was an error made (on AF’s end) and they’ll fix it (had I not called, it would not have been picked up) and I was told to wait 14 working days, it lapsed and nothing in my bank account. I called again and was told to wait 14 working days, that lapsed again. I called again and was told a tax directive was given on 20 Nov and I should wait 14 working days, well surprise surprise, nothing in my account.

I do not understand why I should be following up on this, everything was submitted timeously, their own processes are failing them or rather it’s the *********** staff they hired. What do I need to do to get my own money? Do I need to beg and plead?

I’ve sent countless emails and I was lucky to even receive 1 response thereafter I’ve been ignored