PC
Phoebe C
1 reviews | Active since Apr 2022
26 Apr 2022, 09:29
Withdrawal claim not found
My claim was submitted on the 25 March and I still don’t have any communication from yourselves - when I call I am told there’s no claim. I am continually sending emails and calling but I’m not getting any feedback - it cannot be that you all are this insensitive to peoples needs with their money especially in these kinds of times! Can my withdrawal be promptly acted on please otherwise I will go to the media-looking through the comments this is something that’s happening to a lot more people.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
26 Apr 2022, 10:40Dear Phoebe C Thank you for taking the time to advise us of the service you experienced. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
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Alexander Forbes Financial Services's reply26 Apr 2022, 10:40
Official
Dear Phoebe C Thank you for taking the time to advise us of the service you experienced. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
AAAA-4312
AAAA-4312
PC
Phoebe C's updateReviewer Update
03 May 2022, 17:31I am so disappointed further disappointed while my life is hanging on. I followed up on my claim after I was told that this should be sorted by this week sometime - no one has given me feedback or told me how far this issue is. I do hope that this gets to the highest levels at A Forbes because it’s a very disgusting way to treat your customers.
I don’t believe that I would use A Forbes again for any investments in the future is this is the level of service we get.
Phoebe C
I don’t believe that I would use A Forbes again for any investments in the future is this is the level of service we get.
Phoebe C
PC
Phoebe C's update03 May 2022, 17:31
Reviewer Update
I am so disappointed further disappointed while my life is hanging on. I followed up on my claim after I was told that this should be sorted by this week sometime - no one has given me feedback or told me how far this issue is. I do hope that this gets to the highest levels at A Forbes because it’s a very disgusting way to treat your customers.
I don’t believe that I would use A Forbes again for any investments in the future is this is the level of service we get.
Phoebe C
I don’t believe that I would use A Forbes again for any investments in the future is this is the level of service we get.
Phoebe C