LK
Lungile K
1 reviews | Active since Nov 2020
29 Sept 2025, 16:03
withdrawal claim not attended to
I sent forms on the 22/09/2025 for early withdrawal on my savings due to financially crisis and on that email i was told i will have to wait for 48 hours for response, wen i call their call center i am told that it has not been screened and it will take 10 to 15 working days , for them to screen the profile and there is nothing they cannot do, why does it take that long? 48 hours has passed and still there is no response,
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
30 Sept 2025, 08:02Dear Lungile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply30 Sept 2025, 08:02
Official
Dear Lungile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
LK
Lungile K's updateReviewer Update
01 Oct 2025, 10:41Yesterday I went to the Alexander Forbes offices in umhlanga and I spoke to a a lady who has assured me that everything was fine documents submitted and the administrator confirmed that everything was fine, withdrawal has been proceed, so i was expecting the withdrawal in 3 to 4 working as they have stated, today i receive a call asking me from which policy should they do the withdrawal from meaning it is still hasn't been processed the person who called me said the administrator will have to process it, how long will it take what more do you need from me from now on to process this payment i cannot wait for another 3 to 4 working days today is Wednesday. please can this be sorted out urgently, i cannot wait another 7 days
LK
Lungile K's update01 Oct 2025, 10:41
Reviewer Update
Yesterday I went to the Alexander Forbes offices in umhlanga and I spoke to a a lady who has assured me that everything was fine documents submitted and the administrator confirmed that everything was fine, withdrawal has been proceed, so i was expecting the withdrawal in 3 to 4 working as they have stated, today i receive a call asking me from which policy should they do the withdrawal from meaning it is still hasn't been processed the person who called me said the administrator will have to process it, how long will it take what more do you need from me from now on to process this payment i cannot wait for another 3 to 4 working days today is Wednesday. please can this be sorted out urgently, i cannot wait another 7 days