Withdrawal claim disaster

I am really having the worst time with Alex Forbes. My withdrawal claim was submitted 13th March 2025, when I do follow ups in April, I have been getting a lot of stories which is different for every call I make. First the issue was the exit date, of which I had to request the forms that were submitted from HR and I re-send them, I was told the process won't start again, they just needed to confirm. After everything they were still stories up till I lodged a complain with them, when they responded I was told the forms said Im not doing any withdrawal, which also is a lie, because I had hard copies of the forms,, I was sent new forms to fill and submit again, which was done.

After a week I did a follow up, I was told my the request for disinvesting funds has been initiated and the process takes 5-7 days, fine.

On the 8th day I called to make follow up, now I am being told that they still waiting to allocate my last contribution, apparently allocation of funds are from the 15th to the 30th of each month, but during my previous calls I was told it's from the 1st to the 15th of every month. I really don't know if I am being a fool or what, my emails are not being responded to anymore.