Withdrawal claim

If you could rate zero stars, that's what I would rate Alex Forbes. I had a claim submitted by email in March and I still haven't received payment. When you call they tell you payment has been loaded and your money should reflect after 72 hours. When you call after that 72 hours, they say call after a week. How long does it take to release payment?? You don't even get a decent reply here on hello Peter from them but one of those automated replies from them saying they'll investigate but nothing happens