MM
Mpho M
1 reviews | Active since Apr 2024
12 Apr 2024, 17:49
Withdrawal claim
I've been following up on my claim since January up until this day no one seems to care about it I make calls send emails but no feedback so the service at this company is bad more especially with the withdrawals it seems like there is no system put in place to assist their clients
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Alexander Forbes Financial Services's replyOfficial
15 Apr 2024, 08:06Dear Mpho,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Apr 2024, 08:06
Official
Dear Mpho,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations