Withdrawal claim

My withdrawal from was sent to AF on the 30 of May already. I called to check the progress, held on the line for 25 min only to be told that the person whom the withdrawal form was sent to is not in office. I insisted on speaking to someone, I was then referred to the cape Town office only to be told that they're waiting for contributions for may and that I should speak to the principal officer officer from coronation. They gave me a number only to find its metropolitan number not coro. I urgently need my funds and by legislation I'm supposed to get them within 15 days.