mS
mmuzie S
1 reviews | Active since Apr 2016
17 May 2025, 09:06
Withdrawal
I'm so disappointed,I sent my withdrawal forms to ***,which is the HR department to receive my fund at Alexander Forbes,it's been two month still nothing,I've called,sent emails but nothing,how long do I have to wait
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Replies (2)mS
mmuzie S's updateReviewer Update
17 May 2025, 09:10Affinity health is the HR department
mS
mmuzie S's update17 May 2025, 09:10
Reviewer Update
Affinity health is the HR department
Alexander Forbes Financial Services's replyOfficial
19 May 2025, 08:02Dear Mmuzie,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply19 May 2025, 08:02
Official
Dear Mmuzie,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation