CJ
Claud J
1 reviews | Active since Jun 2024
12 Jun 2024, 10:27
Withdrawal
I resigned from work. Got an sms on Friday 07 June 2024 to say automated bank validation failed and payment is rejected. On Monday 10 June 2024 I called and were inform to submit certified Id copy and bank statement and send to ***. I got an automated reply back. This morning when I called to hear they got my documentation still is not reflected in their mailbox. I dnt know what to do because Im already stressed out and this makes it worse.
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Alexander Forbes Financial Services's replyOfficial
12 Jun 2024, 10:38Dear Claud ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 Jun 2024, 10:38
Official
Dear Claud ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations