NM
Nhlanhla M
1 reviews | Active since Sept 2014
22 Aug 2022, 10:08
Withdrawal
Two weeks of sending emails and not getting any feedback. I get told I will get a response after 24 hours but nothing has happened. Getting through or getting a call back from you guys is almost impossible.
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
22 Aug 2022, 11:28Dear Nhlanhla At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
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Alexander Forbes Financial Services's reply22 Aug 2022, 11:28
Official
Dear Nhlanhla At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
AAAA-6342
AAAA-6342
NM
Nhlanhla M's updateReviewer Update
22 Aug 2022, 11:57I'm getting the same response every time but not solution.
NM
Nhlanhla M's update22 Aug 2022, 11:57
Reviewer Update
I'm getting the same response every time but not solution.
NM
Nhlanhla M's updateReviewer Update
22 Aug 2022, 12:17You have been acknowledging my complain for the past week but no resolution.
I have called, emailed and even went on twitter. The only thing you do is acknowledge but do resolve my complain, its been weeks now.
I have called, emailed and even went on twitter. The only thing you do is acknowledge but do resolve my complain, its been weeks now.
NM
Nhlanhla M's update22 Aug 2022, 12:17
Reviewer Update
You have been acknowledging my complain for the past week but no resolution.
I have called, emailed and even went on twitter. The only thing you do is acknowledge but do resolve my complain, its been weeks now.
I have called, emailed and even went on twitter. The only thing you do is acknowledge but do resolve my complain, its been weeks now.
Alexander Forbes Financial Services's replyOfficial
24 Aug 2022, 10:15Dear Nhlanhla,
We can confirm that you received feedback regarding your complaint.
Kind RegardsCustomer Insights and Escalations
We can confirm that you received feedback regarding your complaint.
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply24 Aug 2022, 10:15
Official
Dear Nhlanhla,
We can confirm that you received feedback regarding your complaint.
Kind RegardsCustomer Insights and Escalations
We can confirm that you received feedback regarding your complaint.
Kind RegardsCustomer Insights and Escalations
NM
Nhlanhla M's updateReviewer Update
24 Aug 2022, 10:18You call that feedback? it took you guys weeks to get back to me and my issue still not resolved.
NM
Nhlanhla M's update24 Aug 2022, 10:18
Reviewer Update
You call that feedback? it took you guys weeks to get back to me and my issue still not resolved.