Withdrawal and Complaint

Dear Alex Forbes,

I am extremely frustrated and disappointed with the way my complaint has been handled.

After submitting my claim, I was initially informed that everything was in order. However, only once I lodged a complaint was I suddenly told that my certificate was required—information that was never communicated to me beforehand. Despite this, I managed to obtain and submit the certificate on 1 October.

Since then, I have not received any acknowledgment of my submission, and communication has once again gone silent. This lack of transparency and responsiveness is unacceptable.

If my withdrawal will not be processed, I believe Alex Forbes should state this clearly, so that I can escalate the matter to external channels. I cannot be expected to wait five months to receive what is rightfully due to me.

This entire experience has been deeply disappointing, and I trust that urgent attention will be given to resolving this matter.