Withdrawal

I requested a withdrawal on the 7 October 2025. Received an email which said that it would take 6-8 weeks for it to be processed. I have been calling in since November to follow up as I was not receiving any communication regarding the withdrawal. Each time I was told that it was not processed as yet but no reason was given. I was asked to send my proof of bank account and my ID which I did. But until this day when I called in nothing has been done on my withdrawal request. And nobody knows why it hasn’t been done. I also have not received any emails or information as to why it is not being processed. At this point it feels like nobody wants to assist and it seems as if it’s a mission to get my money .