Withdraw claims held

I have made a withdrawal on the 31st of March 2025 and my claim has not been processed thus far, I have been calling atleast 3 times a week for the past 4 months for feedback as zero communication has been provided from Alexander Forbes. Every time theres a different excuse made by a different individual as to why it's not processed, each employee states that they don't know what's going on and will send an email and I will get response which I don't. I have made several withdrawals before and had less issues compared to this withdrawal. I have been an active member for the past 18 years and it's pathetic to receive such terrible feedback and response. How is it that we as members cannot speak to managers as it's not allowed? How do we escalate matters as 3 to 5 working days become 4 to 5 working months? Why is it that nobody can give me an answer as to why my claim is being held? My fund should of also stopped growth when the withdrawal was processed however Alexander Forbes ensured it's withheld to reach a higher tax bracket and therefore canceled my tax directive without my knowledge to ensure that the growth increases my tax directive payment which is very unfair. I was also told that payment was done and it will take 24 to 48 hours to reflect in my account which was another lie. I am a very unhappy customer and I'm absolutely disgusted in the service I have received thus far.