1 reviews | Active since May 2016

05 May 2016, 13:16

why the wait

I have been waiting for 9 months for the provident fund to pay out..after being told it would take a maximum of six. I am unemployed and need that money for the children, and everytime I phone there is another excuse! I am running out of patience.. I don't understand why I should wait if you don't have your things in order..its not my fault that you're taking long to process the payment and I refuse to pay for your tardiness.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply05 May 2016, 14:08
Official

Dear Heidi,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

                                                  

Kind Regards,

Kusha Naidoo