RM
Refilwe M
1 reviews | Active since Feb 2024
08 Nov 2024, 15:34
WHY IS HIS ID LINKED WITH SOMEONE WE DONT KNOW AND NOT HIM????
My brother is failing to make a claim. How tf do you use a wrong ID number? His ID is linked with someone we dont know. So that person was going to get his money??Taking him from pillar to post,its been more than a month! Worst part your consultants **** and said they fixed the issue but when we go to the head office there’s nothing like that!
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Alexander Forbes Financial Services's replyOfficial
11 Nov 2024, 07:35 Dear Refilwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Nov 2024, 07:35
Official
Dear Refilwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations