NG
Nicole G
1 reviews | Active since Nov 2018
27 Sept 2024, 04:34
******* who stole my money
*******! The worst company I have ever dealt with in my life! It has been 3 months of torture just trying to get a response from ANYONE! My Retirement Fund was transferred to them 2 months ago and they have not allocated my funds to my account. WHERE IS MY MONEY???? It took a month prior to the transfer for someone to even respond and give me the details for the fund so that I could transfer my money to you. Countless emails and phone calls for 3 MONTHS and I still don't have answers. I am seeing a lawyer today and I'm going to sue you guys. I don't know how you still exist as your service is non existent!
I want my ****ing money today!
Nicole
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Alexander Forbes Financial Services's replyOfficial
27 Sept 2024, 11:03Dear Nicole,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply27 Sept 2024, 11:03
Official
Dear Nicole,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation