What do I need to do to get some professional service....!

Went on early pension 31 May 2022 Received sms 3 June 4 weeks to pay out. 3 July I started calling. 3 diffefent call agents and 5 hours if waiting online, every single one promised immediate feedback, nothing happened. Called a total different nr adking for the call centre manager to which I was promised it will be escalated immexiatey and I will get a call the same day...well...I am still waiting. I eventually got hold of the person doing my claim only to find out they made a mistake and SARS rejected it on 20 June already and nobody did anything about it! Send email to info@aforbes promising 48 hr feedback, 2 weeks later and still no reply. Resubmitted all my paperwork again, but suddenly direct nr to consuktant just go dead after msg. Left 2 messages, and sent 2 emails, zero response. Today, called complaint line. Again promised complaint ref nr within 10 minutes of call ending and I am still waiting. In the meantime I have been without any income since 31 May and trying to get my money out of AF seems to be a totally fruitless excersise.... What on earth else can I do....!!!