KJ
Kayla J
1 reviews | Active since Apr 2015
12 Jan 2023, 06:42
What a run around
I just want to say how disappointed I am in Alexander Forbes. I have been given the run around regarding a claim that was submitted a while ago. I don't even receive feedback, nothing. I lodged a complaint via the app on the 9th of this month and nothing has been done.
For me, its not the time it's taking for the claim, but the run around and different stories I've been given. I just don't know anymore
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Alexander Forbes Financial Services's replyOfficial
12 Jan 2023, 08:15Dear Kayla At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply12 Jan 2023, 08:15
Official
Dear Kayla At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations