GL
Gregory L

1 reviews | Active since Sept 2020

09 Dec 2024, 12:52

"We will pay your claim within 4 weeks"

We are in The 3rd week of your promised we will pay your claim within 4 weeks ,and the claim status did not change yet since the claim was registered and my request for the fund manager / claims department to look into my claim was not attended to as confirmed by the call center agent this morning.

Your empty payment promises does not have to put pressure on the consumer , The FSCA requires financial institutions to be ethical and truthful.

Please make contact with me

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply09 Dec 2024, 14:16
Official
Dear Gregory 

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation