We were promised that the money will be paid Friday but still we havent received it yet , can your please sort this as soon as possible

I am waiting for my husband Pension fund to be deposited in his account ,since Friday Brandon from Hello peter Promised us that our claim has been resolved our money will be deposited on Friday but to my surprise there is no money even now ,can you please sort out this issue as soon as possible as we waited for so long enough for the money and we have no patient now