1 reviews | Active since Dec 2009
Waiting over a month for a simple statement - no response
This is my third separate complaint on this grossly *********** company in less than 12 months.
I tried to request a contribution statement via telephone in March and I had to end the call because they took so long to answer (more than 10 minutes)
I then requested a statement via email on 13 March 2024 and received a reply on 18 March stating I will receive feedback in 2-3 days.
It is now 16 April 2024 and I have not received feedback nor the statement of contributions I requested.
The service is similar or worse than government departments. The fact that I am still waiting more than a month later for a simple statement reflects that they are operating with no processes or management oversight. My absolute worst customer experience from a private company in SA.
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We are delighted to hear that you are happy with the service received.
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Kind Regards
Customer Insights and Escalation
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us.
We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards
Customer Insights and Escalation