CB
Chanelle B
1 reviews | Active since Feb 2023
13 Feb 2023, 14:27
Waiting on payout
Good day. I've received a confirmation text on 21 Dec 2022 that my Provident fund claim has been received and it should take about 4 weeks to pay out. It's now been 7 weeks and still nothing, and it's now become a matter of urgency for me. Please advise what the delay is
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
13 Feb 2023, 15:08Dear Chanelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Feb 2023, 15:08
Official
Dear Chanelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations