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khulekani S
1 reviews | Active since Jan 2017
26 Sept 2024, 09:43
Waiting game
I have been stuck on payment it was saying 3 days last week and it now went to zero yesterday and today the 26th Sep it's on 2 day .call center doesn't work emails no respond nothing works
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Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 19:25Dear Khulekani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 19:25
Official
Dear Khulekani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation