Waiting for payout on husband's pension fund

My father died at the end of May 2017. To date, my mother, his beneficiary, has not received a cent from Alexander Forbe's pension department, despite being in touch with them several times a week.

For months, she was given the runaround on the documentation required before payment would be processed, to not being told how much the monthly payments will be (this information was finally obtained from Tsogo Sun, my father's employer of 25 years).

Last week, my mother was told that she should expect a payment on either 6th or 7th September. She has received nothing to date. When she phoned Alexander Forbes today, they told her that they "will try and find out what is happening" but she may or may not get a payment tomorrow".

The treatment of my mother by Alexander Forbes has been dispicable. Consultants dont seem to care, and never come back to her when they promise to. The left hand clearly doesnt know what the right hand is doing. Worst of all, their staff dont seem interested in sorting out problems and even caring about their policy holders, even pensioner who rely on this money to live .