MC
Mphatso C
1 reviews | Active since Aug 2022
03 Aug 2022, 04:33
Waiting for payout 😴😴
Terrible administration and poor service. I have been waiting for payout for weeks and not even one communication from Alex Forbes. I’ve been reading all these reviews and experienced similar issues.
Not to mention that their competitor Allan Gray received my documentation for a similar policy also administered by my previous employer after them and paid out with no fuss in less than 2 weeks. Terrible service, you’re losing big clients due to this bad service.
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Replies (1)0
Replies (1)Alexander Forbes Financial Services's replyOfficial
03 Aug 2022, 08:58Dear Mphatso C Thank you for taking the time to advise us of the delays in your claim. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Customer Insights and Escalations
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Alexander Forbes Financial Services's reply03 Aug 2022, 08:58
Official
Dear Mphatso C Thank you for taking the time to advise us of the delays in your claim. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Customer Insights and Escalations
AAAA-6068
AAAA-6068
