Very,Very disappointed

I am writing on behalf of my partner. They have been waiting for compensation since their late mother passed on August 2023, dealt with a gentlemen called Thato supervisor. Their claim was submitted December even after all documents were submitted as soon as. Their December holidays have been a misery as they have no food or whatsoever since the passing of their mother. No one is working and they have no food to eat as pay-out still unresolved. (All needed documents were emailed and for advanced now everyday day is a story so how do they expect to survive with every day living knowing very well they were financially dependent to her this is painful in all angles. Kindly treat this matter urgently